Privacy Notice – Harley Street at Home

Version 1.3 · 10 November 2026 · Replaces version 1.2 (December 2025)

1. About us

Harley Street at Home (“HSaH”, “we”, “us”) operates Your Menopause, a digital wellbeing and education platform for women experiencing menopause. We also deliver programmes in partnership with the NHS and other organisations, and education for healthcare professionals.

This notice applies to all of these services. HSaH is the data controller for the personal information described in this notice, and is responsible for it under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Your Menopause provides information and education. It does not provide medical advice, diagnosis or treatment, and does not replace care from your GP or the NHS. Membership is open to people aged 18 and over.

Where you join through a partner programme, you may receive additional information about arrangements specific to that programme.

2. Information we collect

Registration: your first name, last name and email address. Some partner programmes also ask for the name of your GP practice.

Use of Your Menopause:

• login details (passwords are encrypted and are not visible to HSaH)
• topics you choose to follow
• content you view or download, and sessions you attend
• content you choose to post in the community
• your menopause stage, where you choose to provide it

Paid membership: billing details. Card payments are processed by our payment provider; HSaH does not see or store full card numbers.

Healthcare professional sessions: name, email address, attendance and any questions submitted through the session chat.

Enquiries and newsletters: name, email address and the content of your enquiry.

Website visits: technical information, such as your IP address, retained for 14 days for security purposes. Our website analytics do not use cookies or identify individual visitors.

Health information. Membership of a menopause platform, and any health details you choose to share, are classed as special category (health) data and receive additional protection under data protection law. Our Community Guidelines ask members not to share personal medical details in the community, and moderators remove any such details that are posted. We do not request medical records, test results or NHS numbers.

3. How and why we use your information

We process personal information only where we have a lawful basis to do so.

Withdrawing consent. You may withdraw your consent at any time by closing your account or contacting us. As a Your Menopause account cannot be provided without processing health information, withdrawing consent will result in your account being closed and your information deleted.

4. Sharing your information

NHS and other partners. Where you join through a partner programme, we provide the partner with anonymous, aggregated information, such as session attendance totals, to support evaluation of the programme. This information does not identify you. We do not share your name, posts or other identifiable information with partners, except where necessary to protect someone from serious harm.

Safeguarding. Where we are concerned that you or another person is at serious risk of harm, we may share relevant information with the emergency services, a local authority safeguarding team or, where you have told us you are their patient, the clinical team of your partner programme. Where it is safe to do so, we will discuss this with you first.

Other members. Your display name and any content you post in the community are visible to other members. Your email address is not.

Service providers. We use carefully selected suppliers to host the platform, send emails, process payments, deliver online sessions and secure our website. They process personal information only on our instructions and under written agreements.

International transfers. Some of our suppliers, including our community platform provider, are based in the United States. Where personal information is transferred outside the UK, we use contractual safeguards approved under UK data protection law to ensure it is protected to UK standards. Further details are available on request.

Legal requirements. We may disclose information where required by law, for example to HMRC or law enforcement agencies.

We do not sell personal information or share it for advertising purposes.

5. How long we keep your information

We retain personal information only for as long as necessary, and then delete it securely.

You may ask us to delete your account at any time. Anonymous statistical information may be retained for longer, as it does not identify you.

6. Your rights and the security of your information

Under UK data protection law, you have the right to:

• access the personal information we hold about you
• have inaccurate information corrected
• have your information deleted
• object to, or restrict, our use of your information
• receive your information in a portable format
• withdraw your consent at any time

To exercise any of these rights, please email [email protected]. We will respond within one month. Closing your account does not affect any NHS care you receive. If you are taking part in a partner programme and wish to withdraw, please also inform the organisation that invited you.

Security.

We protect personal information through:

• encryption in storage and in transit
• role-based access controls and multi-factor authentication for staff
• regular reviews of access rights
• community moderation and a safeguarding escalation protocol

7. Contact and complaints

Complaints. If you have a concern about how we handle your personal information, please contact us in the first instance and we will work to resolve it. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.

Updates to this notice. We review this notice regularly and update it when our services or suppliers change. Members will be notified of any significant changes.

Content on Your Menopause is for general information and educational purposes only. It is not a substitute for professional medical advice, diagnosis or treatment. Always consult a qualified healthcare professional with any questions about your health.