COOKIE POLICY — HARLEY STREET AT HOME

Last updated: December 2025

This Cookie Policy explains how Harley Street at Home (“we”, “us”, “our”) uses cookies and similar technologies on our website www.harleystathome.com (“the Website”). It also explains how cookies are used when users access our Your Menopause community, which is hosted separately on the Circle platform.

Our aim is to provide clear, transparent information about which organisation is responsible for cookies in each part of the service.
For information about how we use personal data, please refer to our Privacy Notice.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the site function, improve performance, enhance the user experience, and allow us to understand how visitors use our content.

Cookies may be:

Essential – required for core functionality
Analytics – used to understand website performance
Functional – used to remember user preferences
Marketing – used to measure or tailor advertising
First-party – set by Harley Street at Home
Third-party – set by trusted external providers

Some cookies are strictly necessary for the Website to operate. Others require your consent.

2. Hosting and Technical Infrastructure

Our Website is hosted by NameCrane, and certain technical scripts used during user signup are delivered via a virtual private server (VPS) hosted by Hetzner in Germany.

No personal identifying information is stored on the harleystathome.com server.
Limited technical logs may be generated for security and operational purposes and are automatically purged after 14 days.

These providers may set essential or functional cookies necessary for the Website to operate reliably and securely.

3. Cookies Used on harleystathome.com

Harley Street at Home is responsible for all cookies used on www.harleystathome.com, excluding those set by external platforms linked from the site.

a) Essential Cookies (Strictly Necessary)

These cookies enable core functionality and cannot be switched off through our cookie banner.
They support:

Website security and fraud prevention
Page navigation
Load balancing and performance optimisation
Cookie consent management
Operation of hosting and VPS infrastructure

These cookies do not store personally identifiable information.

b) Analytics Cookies

With your consent, we may use analytics tools to understand how visitors use our Website. Analytics cookies help us identify:

Which pages are visited most
How users navigate the site
Which content is performing well
How we can improve design and accessibility

These cookies do not run unless you choose to accept them.

c) Marketing Cookies

With your consent, marketing cookies help us:

Measure campaign performance
Understand user journeys between our Website and the Your Menopause community
Tailor advertising on platforms such as Meta or Google

These cookies remain disabled unless actively accepted.

4. Cookies Used on the Your Menopause Community (Circle)

When you join or access the Your Menopause community, you are using a platform operated and hosted by Circle Internet Platforms, Inc. (“Circle”).
This environment is separate from the Harley Street at Home Website.

Circle uses cookies for:

Secure login and authentication
Session management
Community features
Platform stability and performance
Analytics essential to the operation of the community

These cookies are controlled solely by Circle, under Circle’s Cookie Policy and Privacy Policy.

Harley Street at Home does not set, access, or manage any cookies used by Circle.

Circle’s Cookie Policy is available at:
https://circle.so/cookie-policy

5. Third-Party Cookies on Our Website

We may integrate tools from trusted third parties, such as:

Booking or payment providers
Email, CRM, or marketing services
Video or content hosting platforms
Spam-prevention and security tools
Analytics and performance technologies

These providers may set their own cookies.
All third-party services used on harleystathome.com are reviewed as part of our governance and data protection processes.

6. International Transfers

Some third-party cookies and technology providers used on our Website may process data outside the UK or EEA.

Where this occurs, we ensure that appropriate safeguards are in place, such as:

UK Addendum to EU Standard Contractual Clauses
Adequacy decisions
Provider-level controls consistent with UK GDPR

This approach aligns with the standards used by leading digital platforms, including Circle.

7. Managing Your Cookie Preferences

When you first visit our Website, you will be presented with a cookie banner allowing you to:

Accept all cookies
Reject all non-essential cookies
Customise cookie settings

You may change your preferences at any time via the “Cookie Settings” link in our Website footer.

You can also block or delete cookies via your browser settings.

8. Data Responsibility Overview

Harley Street at Home and Circle operate separate technical environments with distinct responsibilities.

Harley Street at Home (harleystathome.com)

Sets first-party essential, analytics, and marketing cookies
Controls cookie consent
Manages hosting (NameCrane) and VPS scripts (Hetzner)
Acts as the data controller for Website activity

Circle (yourmenopause.circle.so)

Sets authentication, session, functional, and platform analytics cookies
Hosts all community infrastructure
Controls cookies required for community operation
Acts as the platform provider and data processor for community interactions

This separation supports clarity, compliance, and NHS governance expectations.

9. Changes to This Policy

We may update this Policy if:

We introduce new features
We integrate new technologies
We modify hosting arrangements
Regulatory requirements change

The most recent version will always be available on this page

10. Contact Us

If you have any questions about this Cookie Policy, please contact:

Harley Street at Home
Melrose, Chapel Lane
Pirbright
Woking, Surrey
GU24 0JZ

Email: support@harleystathome.com

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