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Harley Street

Terms and Conditions

The term ‘Harley Street at Home ’/’HSAH’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Clarkson Cleaver & Bowes Ltd, 8a Wingbury Courtyard, Business Village, Wingrave,Bucks,HP22 4LW . Our company registration number is 13570818. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences.

1) Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or make use of e-billing services.

2) Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

3) Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences.

4) Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the information displayed on it more relevant to your interests.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Delegate non-attendance for free events

For events that are free to attend or free places are offered, member registration is free for the capacity of places. Delegates must book their place up to 24 hours prior to the event.

Delegate cancellation – Free events

All cancellations must be notified in writing to support@harleystathome.com and must arrive no later than 24 hours prior to the event. After that date cancellations will be treated as Non-Attendance (see above).

Changing delegate details

There will be no charge if a substitute person wishes to replace the original delegate. Please inform our office at support@harleystathome.com of any change to the original booking.

Event Cancellation Policy

HSAH courses, workshops and activities are constantly updated and improved and HSAH reserves the right to alter any of the courses’ content without prior notice. HSAH reserves the right to cancel a course at any time without liability. In these circumstances, members will be offered an alternative date if possible.

General Terms of Use

  1. You must create an Account in order to use the website.
  2. You must be at least 16 years old to use the website.
  3. You are responsible for any activity that occurs through your Account and you agree you will not sell, transfer, license or assign your account, followers, username, or any Account rights. With the exception of people or businesses that are expressly authorised to create Accounts on behalf of their employers or clients, HSAH prohibits the creation of and you agree that you will not create an account for anyone other than yourself. You also represent that all information you provide or provided to HSAH upon registration and at all other times will be true, accurate, current and complete and you agree to update your information as necessary to maintain its truth and accuracy.
  4. You agree that you will not solicit, collect or use the login credentials of other HSAH users.
  5. You are responsible for keeping your password secret and secure.
  6. You may not use the website for any illegal or unauthorised purpose.
  7. You must not change, modify, adapt or alter the Service or change, modify or alter another website so as to falsely imply that it is associated with HSAH

Rights & Ownership

  1. You acknowledge that we may not always identify paid services, sponsored content, or commercial communications as such.
  2. The Website contains Content owned or licensed by HSAH (“HSAH Content”). HSAH Content is protected by copyright, trademark, patent, trade secret and other laws, and, as between you and HSAH, HSAH owns and retains all rights in the HSAH Content and the Service. You will not remove, alter or conceal any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the HSAH Content and you will not reproduce, modify, adapt, prepare derivative works based on, perform, display, publish, distribute, transmit, broadcast, sell, license or otherwise exploit the HSAH Content.

The HSAH name and logo are trademarks of Harley Street at Home, and may not be copied, imitated or used, in whole or in part, without the prior written permission of HSAH. In addition, all page headers, custom graphics, button icons and scripts are service marks, trademarks and/or trade dress of HSAH, and may not be copied, imitated or used, in whole or in part, without prior written permission from HSAH.

By purchasing or using a HSAH Membership, you agree to the following terms and conditions.

A “Menopause Self Care Member” is any individual who has a Harley St at Home account. A “Menopause Supported Care Member” is any Member who activates and pays the monthly subscription fees for a Membership. A “Membership” is either a Menopause Self Care Membership or a Menopause Supported Care membership, as defined below.

Membership and Billing Cycles

Membership Coverage. Purchasing a Menopause Supported Care membership provides you with full access to HSAH’s available classes, workshops, events and content, for as long as the Menopause Supported Care Membership remains active. A “Menopause Self Care Membership” is available without charge, but entitles you to receive the HSAH newsletter and limited content. It does not provide you with access to any classes, workshops, events or special content.

Billing Cycles and Auto-Renewal. Any Membership recurs on a monthly basis until it is cancelled in accordance with these Membership Terms. Billing occurs at the beginning of the Membership cycle and provides access for one month thereafter.

By purchasing a Supported Care Membership, you acknowledge that your Membership has recurring payment features and you accept responsibility for all recurring payment obligations prior to cancellation of your Membership by you or HSAH.

To change or terminate your Membership, go to your Account or contact support@harleystathome.com.

Prepaid Periods. You may be given the opportunity to prepay for a period of 12 months of your Membership. At the conclusion of a prepaid period, unless you cancel prior to renewal, and to the extent permitted by applicable law, your Membership will automatically continue on a month-to-month basis at the then-existing non-promotional price for your Membership.

Other Offers. www.harleystathome.com may offer additional promotions or discounts related to Memberships from time to time. Please read the details of those offers carefully, as any additional terms presented to you during the signup process will form part of these Membership Terms. Unless specified in writing, all discount offers that require a payment are non-refundable. Any free trial or other promotion must be used within the specified time frame of the trial or promotion. You may be required to have a valid payment method on file in order to initiate a free trial; in this case, if you do not cancel before your free trial period ends, your account will be converted to a paid Membership and will be charged in accordance with these Membership Terms.

Account Registration

Account Registration. You can register by successfully completing the registration information on the site. All information that you provide must be accurate, including your name, address, credit or debit card numbers and expiration dates, and any other payment information. You are responsible for keeping such information up-to-date and must provide changes promptly to your account page, which may be accessed at XXXXXXXXXXXXXXXX.

Termination or Cancellation of Subscription

Cancellation of Membership. If you terminate your Membership, you may use your Membership until the end of the then-current period and your Membership will not be renewed after that period expires. However, you will not be eligible for a prorated refund of any portion of the Membership fee paid for the then-current Membership period, subject to specific cancellation and refund rights listed below for certain Canadian residents.

Suspension/Termination by HSAH. HSAH may immediately terminate or suspend your account, and all or a portion of your Membership, without notice if:

  1. your payment is overdue (provided that we will use reasonable efforts to notify you of the overdue payment before we terminate or suspend);
  2. you provide false or inaccurate information;
  3. you violate these Membership Terms, the Terms of Service or any other HSAH rules or agreements then in effect;
  4. you engage in conduct that is a violation of any applicable law or tariff (including, without limitation, copyright and intellectual property laws); or
  5. if you engage in conduct that is threatening, abusive or harassing to HSAH employees, agents, or other HSAH users, including, for example, making threats to physically harm or damage property.

If we terminate or suspend your Membership, your license to use any software or content provided in connection with the Membership is also terminated or suspended (as applicable). If your Membership is terminated, HSAH has the right to immediately delete all data, files, and other information stored in or for your account without further notice to you. You must pay all charges up to and including the date of termination. Should you wish to resume your Membership after any suspension, a restoration of service fee may apply. This fee is in addition to all past due unpaid charges and other fees.


Amount to be Charged. Membership Holders agree to pay the monthly fee specified when you purchased your Membership (plus any applicable taxes and other charges). If the amount to be charged varies from the amount you pre-authorized (other than due to the imposition of, or change in, applicable sales tax), you have the right to receive, and we will provide, notice of the amount to be charged and the date of the charge before the scheduled date of the transaction, unless applicable law requires you to expressly consent to the change in price. Any agreement you have with your payment provider governs your use of your specified payment method. You agree that we may accumulate charges incurred and submit them as one or more aggregate charges during or at the end of each billing cycle. Your failure to terminate and/or continued use of your Membership reaffirms that we are authorised to charge you for that Membership. We may submit those charges for payment and you will be responsible for such charges. This does not waive our right to seek payment directly from you.

Billing Authorisation. You may be asked to provide a payment method (such as a credit, charge or debit card number) that we accept in order to activate your Membership, along with other payment information. You represent and warrant that you have the legal right to use all payment method(s) that you provide to us. Your authorisations in this section also apply to our payment processors and any other companies who act as billing agents for us. You hereby authorize us to charge your specified payment method on a monthly basis, in advance, for your Membership(s) and/or to place a hold on your payment method with respect to any unpaid charges for your Membership(s). You authorize the issuer of your selected payment method to pay any amounts described herein without requiring a signed receipt, and you agree that these Membership Terms shall be accepted as authorisation to the issuer of the payment method to pay any amounts described herein, without requiring a signed receipt from you. You authorise us to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your payment method until such amounts are paid in full. You agree to provide updated payment information upon request and any time the information you previously provided is no longer valid. You acknowledge and agree that neither HSAH, nor any HSAH agent, will have any liability whatsoever for any insufficient funds or other charges incurred by you as a result of attempts to charge, and/or place holds on, your specified payment method as contemplated by these Membership Terms. If you provide a debit card number instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless and until you provide a credit card number.

Third-Party Payment Processors. You agree to pay us, through our payment processors or financing partners (as applicable), all charges at the prices then in effect for any purchase in accordance with the applicable payment terms presented to you at the time of purchase. You agree to make payment using the payment method you provide when you set up your account. We reserve the right to correct, or to instruct our payment processors or financing partners to correct, any errors or mistakes, even if payment has already been requested or received.

Bill Inquiries and Refunds. If you believe you have been billed in error for a Membership, please notify us within 60 days of the billing date by contacting Member Support at 07880724708 or emailing support@harleystathome.com. HSAH will not issue refunds or credits after the expiration of this 60-day period, except where required by applicable law.

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